Frequently Asked Questions About NutriCare Products

Returns & Exchanges Questions

• Can I return or exchange my order?
  • Yes, you can return or exchange your order within 7 days of delivery if:
    ✅ The product is damaged, defective, or incorrect.
    ✅ The item is unused, in its original packaging, and with all tags intact.
• How does your return process work?

  • If your return request is approved, we’ll arrange a pickup or guide you on how to send the product back. Once we receive and inspect the item, we’ll process a refund or exchange within 5-7 working days.

• How often do you have sales on your site?

  • We offer special discounts during seasonal sales, Eid, Independence Day, and other festive events. Stay updated by subscribing to our newsletter or following us on social media.

• Do you have a retailer in my country?

  • Currently, we operate as an online store and deliver across Pakistan. However, we are expanding and may introduce local retail partnerships soon.

• Can I use the same discount on an exchange?

  • Discount codes apply to the original purchase only. If you exchange an item, the new order will be processed at the current price without reapplying the discount.

• How can I find an answer to my question?

  • You can check our FAQs section, contact us via WhatsApp, email, or call, or visit our social media pages for instant support.

• Who can I contact with order issues?
  • For any issues related to your order, reach out to our customer support team via:
    📧 Email: support@nutricare.com
    📞 Call/WhatsApp: +92-306-7005200
• Can I ship my order outside the Pakistan?

  • We are based in Pakistan, we also ship worldwide. It’ll cost you an extra shipping amount to receive our product outside of the Pakistan.

• How do I purchase a gift card online?

  • We don’t offer digital gift cards at the moment, but we are planning to introduce them soon.

• Can I return items directly to a store?

  • Since we are an online store, all returns must be processed through our customer support team, and we will arrange pickup or guide you on the process.

• How can I stay informed about sales?

  • Sign up for our newsletter, follow us on Instagram, Facebook, and WhatsApp, or visit our website regularly for exclusive promotions and updates.

• Do you ship internationally?

  • At this time, we only deliver within Pakistan, but we are working on expanding to international markets soon.